{"id":10840,"date":"2026-08-17T15:19:36","date_gmt":"2026-08-17T14:19:36","guid":{"rendered":"http:\/\/43.165.3.34\/?page_id=10840"},"modified":"2026-08-17T15:19:40","modified_gmt":"2026-08-17T14:19:40","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/www.ecolively.com\/en\/return-refund-policy\/","title":{"rendered":"Return &amp; Refund Policy"},"content":{"rendered":"\n<ul class=\"wp-block-wd-list wd-list wd-type-unordered wd-style-default wd-63d7cea1\">\n<li class=\"wp-block-wd-list-item wd-a1ba91b8\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">Eligibility for Returns<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-9d79cb57\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">You may request a return within 30 calendar days upon receipt of your item.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-fb505d48\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">To qualify for a return, goods must be unused, undamaged, in original condition and complete with all original packaging, accessories and labels.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-809be940\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">Custom\u2011made, personalized or specially\u2011ordered items are non\u2011returnable.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-eb9b4cc9\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">Return Process<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-6917e2d4\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">Please contact our customer support first before sending back any goods. Do not return items without prior notification.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-ad0cf8c3\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">We will send you return instructions once your return request is approved.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-4e62b411\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">You are responsible for return shipping costs unless the return is caused by our error (product defect, wrong item shipped).<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-ff1c2a1d\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">Refund Terms<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-380c5d63\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">Once we receive and inspect your returned goods, we will process your refund within 3\u20115 business days.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-422cca85\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">Refunds will be issued to your original payment method. Please allow extra time for your bank or payment provider to complete the transaction.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-b0c63dcc\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">If you receive a defective, damaged or incorrect item, please provide clear photos\/videos of the problem within 7 days after delivery. We will arrange replacement or refund according to the situation.<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-a0b585c9\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">Exclusions<\/span><\/li>\n\n\n\n<li class=\"wp-block-wd-list-item wd-fb799ced\"><div class=\"wd-icon\"><\/div><span class=\"wd-list-content\">We cannot accept returns for damage caused by improper installation, misuse, man\u2011made damage, normal wear and tear.<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10840","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/pages\/10840","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/comments?post=10840"}],"version-history":[{"count":1,"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/pages\/10840\/revisions"}],"predecessor-version":[{"id":10841,"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/pages\/10840\/revisions\/10841"}],"wp:attachment":[{"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/media?parent=10840"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}