{"id":10842,"date":"2026-08-17T15:21:37","date_gmt":"2026-08-17T14:21:37","guid":{"rendered":"http:\/\/43.165.3.34\/?page_id=10842"},"modified":"2026-08-17T15:21:40","modified_gmt":"2026-08-17T14:21:40","slug":"warranty-policy","status":"publish","type":"page","link":"https:\/\/www.ecolively.com\/en\/warranty-policy\/","title":{"rendered":"Warranty Policy"},"content":{"rendered":"\n<ul class=\"wp-block-list\">\n<li>Warranty Coverage<\/li>\n\n\n\n<li>We provide limited warranty for our products against manufacturing defects in materials and workmanship.<\/li>\n\n\n\n<li>This warranty applies only to items purchased directly from our official website.<\/li>\n\n\n\n<li>The valid warranty period is 12 months from the date of delivery to the end\u2011customer.<\/li>\n\n\n\n<li>Within the warranty period, we will handle qualified manufacturing\u2011related failures, subject to the terms below.<\/li>\n\n\n\n<li>What This Warranty Covers<\/li>\n\n\n\n<li>\u2011 Defects caused by faulty materials or factory production<\/li>\n\n\n\n<li>\u2011 Functional failure under normal installation and intended usage<\/li>\n\n\n\n<li>What Is NOT Covered<\/li>\n\n\n\n<li>\u2011 Normal wear and tear from daily use<\/li>\n\n\n\n<li>\u2011 Damage from improper installation, misuse, abuse, accident, impact or physical damage<\/li>\n\n\n\n<li>\u2011 Unauthorized disassembly, modification or repair by third\u2011party personnel<\/li>\n\n\n\n<li>\u2011 Damage caused by improper storage, exposure to water, high temperature or harsh outdoor environment beyond product specification<\/li>\n\n\n\n<li>\u2011 Cosmetic scratches, dents that do not affect product function<\/li>\n\n\n\n<li>\u2011 Products purchased from third\u2011party resellers, second\u2011hand goods<\/li>\n\n\n\n<li>How To Make A Warranty Claim<\/li>\n\n\n\n<li>Please contact our customer support and provide: order number, purchase date, photos or short videos showing the product fault.<\/li>\n\n\n\n<li>We will evaluate your claim. Further diagnostic information may be required.<\/li>\n\n\n\n<li>At our discretion, we will resolve valid warranty cases by product replacement, spare\u2011parts supply or partial refund.<\/li>\n\n\n\n<li>Return shipping cost for warranty service will be specified after case assessment.<\/li>\n\n\n\n<li>Important Notes<\/li>\n\n\n\n<li>\u2011 This limited warranty is non\u2011transferable.<\/li>\n\n\n\n<li>\u2011 We do not cover labor cost, onsite service fee or indirect losses arising from product failure.<\/li>\n\n\n\n<li>\u2011 All warranty claims will be processed within 3\u20117 business days after receiving complete supporting evidence.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10842","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/pages\/10842","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/comments?post=10842"}],"version-history":[{"count":1,"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/pages\/10842\/revisions"}],"predecessor-version":[{"id":10843,"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/pages\/10842\/revisions\/10843"}],"wp:attachment":[{"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/media?parent=10842"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}