{"id":11683,"date":"2026-09-05T13:56:54","date_gmt":"2026-09-05T12:56:54","guid":{"rendered":"https:\/\/www.ecolively.com\/?page_id=11683"},"modified":"2026-09-09T07:05:58","modified_gmt":"2026-09-09T06:05:58","slug":"shipping-delivery","status":"publish","type":"page","link":"https:\/\/www.ecolively.com\/en\/shipping-delivery\/","title":{"rendered":"Shipping &#038; Delivery"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11683\" class=\"elementor elementor-11683\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-57e0d44 e-flex e-con-boxed e-con e-parent\" data-id=\"57e0d44\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e2dfbc elementor-widget elementor-widget-html\" data-id=\"8e2dfbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n\n.policy-page{\n  background: #ffffff;\n  padding: 56px 24px;\n  font-family: 'Albert Sans','Inter',sans-serif;\n  color: #374151;\n}\n\n.policy-container{\n  max-width: 1200px;\n  margin: 0 auto;\n}\n\n.policy-card{\n  background: #ffffff;\n  border: 1px solid #E5EAF1;\n  border-radius: 16px;\n  padding: 40px 48px;\n  margin-bottom: 20px;\n  box-shadow: 0 2px 12px rgba(30,58,95,0.04);\n}\n\n.policy-page h1{\n  font-size: 34px;\n  font-weight: 800;\n  color: #1e3a5f;\n  margin-bottom: 8px;\n  letter-spacing: -0.5px;\n}\n\n.policy-page .policy-subtitle{\n  font-size: 15px;\n  color: #6b7280;\n  margin-bottom: 32px;\n}\n\n.policy-page h2{\n  font-size: 20px;\n  font-weight: 700;\n  color: #1e3a5f;\n  margin-top: 32px;\n  margin-bottom: 12px;\n}\n\n.policy-page h2:first-of-type{\n  margin-top: 0;\n}\n\n.policy-page p{\n  font-size: 15px;\n  line-height: 1.8;\n  color: #374151;\n  margin-bottom: 12px;\n}\n\n.policy-page ul{\n  margin: 0 0 16px 22px;\n  padding: 0;\n}\n\n.policy-page li{\n  font-size: 15px;\n  line-height: 1.9;\n  color: #374151;\n  margin-bottom: 6px;\n}\n\n.policy-page strong{\n  color: #1e3a5f;\n}\n\n.policy-page .note{\n  background: #F8F9FA;\n  border-left: 3px solid #2563EB;\n  padding: 14px 18px;\n  border-radius: 0 8px 8px 0;\n  font-size: 14px;\n  color: #1e3a5f;\n  margin-top: 20px;\n}\n\n@media(max-width:768px){\n  .policy-card{ padding: 28px 22px; }\n  .policy-page h1{ font-size: 26px; }\n}\n\n<\/style>\n\n<div class=\"policy-page\">\n\n  <div class=\"policy-container\">\n\n    <div class=\"policy-card\">\n\n      <h1>Shipping & Delivery<\/h1>\n\n      <p class=\"policy-subtitle\">Last updated: September 2026<\/p>\n\n      <h2>Order Processing<\/h2>\n\n      <ul>\n        <li>Orders are processed within <strong>5 business days<\/strong> (excluding customized orders, weekends and holidays).<\/li>\n        <li>You will receive a tracking number by email once your order ships.<\/li>\n        <li>Orders placed after 14:00 (GMT+8) will be processed the next business day.<\/li>\n      <\/ul>\n\n      <h2>Shipping Times<\/h2>\n\n      <ul>\n        <li><strong>United Kingdom:<\/strong> 7\u201312 business days<\/li>\n        <li><strong>Europe:<\/strong> 7\u201316 business days<\/li>\n        <li><strong>USA & Canada:<\/strong> 10\u201315 business days<\/li>\n        <li><strong>Australia & New Zealand:<\/strong> 12\u201318 business days<\/li>\n        <li><strong>Rest of World:<\/strong> 15\u201325 business days<\/li>\n      <\/ul>\n\n      <h2>Shipping Costs<\/h2>\n\n      <ul>\n        <li>Shipping cost is calculated at checkout based on weight and destination.<\/li>\n        <li><strong>Free shipping<\/strong> is available for many items and countries.<\/li>\n        <li>Express shipping is available at an additional cost \u2014 contact us for a quote.<\/li>\n      <\/ul>\n\n      <h2>Tracking Your Order<\/h2>\n\n      <ul>\n        <li>Once shipped, you will receive an email with a tracking link.<\/li>\n        <li>You can also track your order by logging into your account.<\/li>\n        <li>If you haven't received your tracking number within 3 business days, contact us at <strong>info@ecolively.com<\/strong>.<\/li>\n      <\/ul>\n\n      <h2>Customs & Import Duties<\/h2>\n\n      <ul>\n        <li>International orders may be subject to customs duties, taxes, and brokerage fees.<\/li>\n        <li>These charges are <strong>the buyer's responsibility<\/strong> and are not included in the product price or shipping cost.<\/li>\n        <li>Customs policies vary by country \u2014 please check with your local customs office for details.<\/li>\n        <li>We are not responsible for delays caused by customs clearance.<\/li>\n      <\/ul>\n\n      <h2>Damaged or Lost Packages<\/h2>\n\n      <ul>\n        <li>If your package arrives damaged, take photos and contact us within 48 hours.<\/li>\n        <li>If your package is lost in transit, we will file a claim with the carrier and reship or refund.<\/li>\n      <\/ul>\n\n      <div class=\"note\">\n        Need help with your order? Email us at <strong>info@ecolively.com<\/strong> or chat on WhatsApp \u2014 we reply within 24\u201348 hours.\n      <\/div>\n\n    <\/div>\n\n  <\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping &#038; Delivery Last updated: September 2026 Order Processing Orders are processed within 5 business days (excluding customized orders, weekends<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11683","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/pages\/11683","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/comments?post=11683"}],"version-history":[{"count":9,"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/pages\/11683\/revisions"}],"predecessor-version":[{"id":11839,"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/pages\/11683\/revisions\/11839"}],"wp:attachment":[{"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/media?parent=11683"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}