{"id":11689,"date":"2026-09-05T14:07:03","date_gmt":"2026-09-05T13:07:03","guid":{"rendered":"https:\/\/www.ecolively.com\/?page_id=11689"},"modified":"2026-09-09T07:10:27","modified_gmt":"2026-09-09T06:10:27","slug":"returns-refunds","status":"publish","type":"page","link":"https:\/\/www.ecolively.com\/en\/returns-refunds\/","title":{"rendered":"Returns &#038; Refunds"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11689\" class=\"elementor elementor-11689\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-9cc067d e-flex e-con-boxed e-con e-parent\" data-id=\"9cc067d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fafa033 elementor-widget elementor-widget-html\" data-id=\"fafa033\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n\n.policy-page{\n  background: #ffffff;\n  padding: 56px 24px;\n  font-family: 'Albert Sans','Inter',sans-serif;\n  color: #374151;\n}\n\n.policy-container{\n  max-width: 1200px;\n  margin: 0 auto;\n}\n\n.policy-card{\n  background: #ffffff;\n  border: 1px solid #E5EAF1;\n  border-radius: 16px;\n  padding: 40px 48px;\n  margin-bottom: 20px;\n  box-shadow: 0 2px 12px rgba(30,58,95,0.04);\n}\n\n.policy-page h1{\n  font-size: 34px;\n  font-weight: 800;\n  color: #1e3a5f;\n  margin-bottom: 8px;\n  letter-spacing: -0.5px;\n}\n\n.policy-page .policy-subtitle{\n  font-size: 15px;\n  color: #6b7280;\n  margin-bottom: 32px;\n}\n\n.policy-page h2{\n  font-size: 20px;\n  font-weight: 700;\n  color: #1e3a5f;\n  margin-top: 32px;\n  margin-bottom: 12px;\n}\n\n.policy-page h2:first-of-type{\n  margin-top: 0;\n}\n\n.policy-page p{\n  font-size: 15px;\n  line-height: 1.8;\n  color: #374151;\n  margin-bottom: 12px;\n}\n\n.policy-page ul{\n  margin: 0 0 16px 22px;\n  padding: 0;\n}\n\n.policy-page li{\n  font-size: 15px;\n  line-height: 1.9;\n  color: #374151;\n  margin-bottom: 6px;\n}\n\n.policy-page ol{\n  margin: 0 0 16px 22px;\n  padding: 0;\n}\n\n.policy-page ol li{\n  font-size: 15px;\n  line-height: 1.9;\n  color: #374151;\n  margin-bottom: 8px;\n}\n\n.policy-page strong{\n  color: #1e3a5f;\n}\n\n.policy-page .note{\n  background: #F8F9FA;\n  border-left: 3px solid #2563EB;\n  padding: 14px 18px;\n  border-radius: 0 8px 8px 0;\n  font-size: 14px;\n  color: #1e3a5f;\n  margin-top: 20px;\n}\n\n@media(max-width:768px){\n  .policy-card{ padding: 28px 22px; }\n  .policy-page h1{ font-size: 26px; }\n}\n\n<\/style>\n\n<div class=\"policy-page\">\n\n  <div class=\"policy-container\">\n\n    <div class=\"policy-card\">\n\n      <h1>Returns & Refunds<\/h1>\n\n      <p class=\"policy-subtitle\">Last updated: September 2026<\/p>\n\n      <h2>14-Day Return Policy<\/h2>\n\n      <ul>\n        <li>You can return most items within <strong>14 calendar days<\/strong> of delivery.<\/li>\n        <li>Items must be <strong>unused, in original packaging<\/strong>, and in resalable condition.<\/li>\n        <li>All original accessories, manuals, and free gifts must be included.<\/li>\n        <li>Pre-owned laptops must be returned with no additional software installed or data stored.<\/li>\n      <\/ul>\n\n      <h2>Product Condition & Description<\/h2>\n\n      <ul>\n        <li>Every pre-owned laptop is clearly labelled with its condition grade (<strong>Grade A \/ B \/ C<\/strong>) and a detailed cosmetic description.<\/li>\n        <li>Please read the product description and grade carefully before purchasing.<\/li>\n        <li>Product photos show the actual item or representative examples of the stated grade.<\/li>\n        <li>Cosmetic wear described in the product listing (scratches, dents, keyboard shine) is <strong>not<\/strong> considered a defect and is not eligible for return on that basis.<\/li>\n        <li>If you receive an item that <strong>does not match the described grade or condition<\/strong>, please contact us within 48 hours with photos \u2014 we will resolve it at no cost to you.<\/li>\n      <\/ul>\n\n      <h2>How to Return an Item<\/h2>\n\n      <ol>\n        <li>Contact us at <strong>info@ecolively.com<\/strong> with your order number and reason for return.<\/li>\n        <li>We will review your request and provide return instructions within 24\u201348 hours.<\/li>\n        <li>Pack the item securely in its original packaging.<\/li>\n        <li>Ship the item back to the address we provide.<\/li>\n        <li>Once received and inspected, we will process your refund or exchange.<\/li>\n      <\/ol>\n\n      <h2>Who Pays for Return Shipping?<\/h2>\n\n      <ul>\n        <li><strong>Defective item, wrong item, or item not matching description:<\/strong> We cover return shipping costs.<\/li>\n        <li><strong>Changed your mind \/ wrong size \/ model not as expected:<\/strong> Buyer pays return shipping.<\/li>\n        <li>We recommend using a tracked shipping service \u2014 we are not responsible for items lost in return transit.<\/li>\n      <\/ul>\n\n      <h2>Refund Processing<\/h2>\n\n      <ul>\n        <li>Refunds are processed within <strong>5\u20137 business days<\/strong> after we receive and inspect the returned item.<\/li>\n        <li>Refunds are issued to your <strong>original payment method<\/strong>.<\/li>\n        <li>It may take an additional 3\u20135 business days for the refund to appear on your statement, depending on your bank or card issuer.<\/li>\n        <li>Original shipping costs are non-refundable unless the item is defective or we made an error.<\/li>\n      <\/ul>\n\n      <h2>Exchanges<\/h2>\n\n      <ul>\n        <li>We offer exchanges for defective items or wrong items shipped.<\/li>\n        <li>For size or model changes, you may return the item and place a new order.<\/li>\n        <li>Exchange shipping is covered by us for defective items.<\/li>\n      <\/ul>\n\n      <h2>Non-Returnable Items<\/h2>\n\n      <ul>\n        <li>Custom or personalized items<\/li>\n        <li>Items marked as \"Final Sale\" or \"Clearance\"<\/li>\n        <li>Opened software, digital downloads, or gift cards<\/li>\n        <li>Items damaged by misuse, neglect, or unauthorized repair<\/li>\n        <li>Hygiene-sensitive items (if applicable)<\/li>\n      <\/ul>\n\n      <h2>Damaged Items on Arrival<\/h2>\n\n      <ul>\n        <li>If your item arrives damaged, take photos of the packaging and the item.<\/li>\n        <li>Contact us within <strong>48 hours<\/strong> of delivery with the photos.<\/li>\n        <li>We will arrange a replacement or refund at no cost to you.<\/li>\n      <\/ul>\n\n      <div class=\"note\">\n        Questions about a return? Email <strong>info@ecolively.com<\/strong> with your order number \u2014 please include photos if the item is damaged or does not match the description. We're happy to help.\n      <\/div>\n\n    <\/div>\n\n  <\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns &#038; Refunds Last updated: September 2026 14-Day Return Policy You can return most items within 14 calendar days of<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11689","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/pages\/11689","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/comments?post=11689"}],"version-history":[{"count":13,"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/pages\/11689\/revisions"}],"predecessor-version":[{"id":11844,"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/pages\/11689\/revisions\/11844"}],"wp:attachment":[{"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/media?parent=11689"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}