{"id":11696,"date":"2026-09-05T14:09:20","date_gmt":"2026-09-05T13:09:20","guid":{"rendered":"https:\/\/www.ecolively.com\/?page_id=11696"},"modified":"2026-09-09T07:00:23","modified_gmt":"2026-09-09T06:00:23","slug":"warranty","status":"publish","type":"page","link":"https:\/\/www.ecolively.com\/en\/warranty\/","title":{"rendered":"Warranty"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11696\" class=\"elementor elementor-11696\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-496f935 e-flex e-con-boxed e-con e-parent\" data-id=\"496f935\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25502b9 elementor-widget elementor-widget-html\" data-id=\"25502b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n\n.policy-page{\n  background: #ffffff;\n  padding: 56px 24px;\n  font-family: 'Albert Sans','Inter',sans-serif;\n  color: #374151;\n}\n\n.policy-container{\n  max-width: 1200px;\n  margin: 0 auto;\n}\n\n.policy-card{\n  background: #ffffff;\n  border: 1px solid #E5EAF1;\n  border-radius: 16px;\n  padding: 40px 48px;\n  margin-bottom: 20px;\n  box-shadow: 0 2px 12px rgba(30,58,95,0.04);\n}\n\n.policy-page h1{\n  font-size: 34px;\n  font-weight: 800;\n  color: #1e3a5f;\n  margin-bottom: 8px;\n  letter-spacing: -0.5px;\n}\n\n.policy-page .policy-subtitle{\n  font-size: 15px;\n  color: #6b7280;\n  margin-bottom: 32px;\n}\n\n.policy-page h2{\n  font-size: 20px;\n  font-weight: 700;\n  color: #1e3a5f;\n  margin-top: 32px;\n  margin-bottom: 12px;\n}\n\n.policy-page h2:first-of-type{\n  margin-top: 0;\n}\n\n.policy-page p{\n  font-size: 15px;\n  line-height: 1.8;\n  color: #374151;\n  margin-bottom: 12px;\n}\n\n.policy-page ul{\n  margin: 0 0 16px 22px;\n  padding: 0;\n}\n\n.policy-page li{\n  font-size: 15px;\n  line-height: 1.9;\n  color: #374151;\n  margin-bottom: 6px;\n}\n\n.policy-page ol{\n  margin: 0 0 16px 22px;\n  padding: 0;\n}\n\n.policy-page ol li{\n  font-size: 15px;\n  line-height: 1.9;\n  color: #374151;\n  margin-bottom: 8px;\n}\n\n.policy-page strong{\n  color: #1e3a5f;\n}\n\n.policy-page .note{\n  background: #F8F9FA;\n  border-left: 3px solid #2563EB;\n  padding: 14px 18px;\n  border-radius: 0 8px 8px 0;\n  font-size: 14px;\n  color: #1e3a5f;\n  margin-top: 20px;\n}\n\n.grade-table{\n  width: 100%;\n  border-collapse: collapse;\n  margin: 16px 0;\n  font-size: 14px;\n}\n\n.grade-table th{\n  background: #1e3a5f;\n  color: #fff;\n  padding: 12px 16px;\n  text-align: left;\n  font-weight: 700;\n}\n\n.grade-table td{\n  padding: 12px 16px;\n  border-bottom: 1px solid #e5e7eb;\n  color: #374151;\n  vertical-align: top;\n}\n\n.grade-table tr:nth-child(even){\n  background: #F8F9FA;\n}\n\n.grade-table .grade-label{\n  font-weight: 700;\n  color: #1e3a5f;\n}\n\n.warranty-table{\n  width: 100%;\n  border-collapse: collapse;\n  margin: 16px 0;\n  font-size: 14px;\n}\n\n.warranty-table th{\n  background: #1e3a5f;\n  color: #fff;\n  padding: 12px 16px;\n  text-align: left;\n  font-weight: 700;\n}\n\n.warranty-table td{\n  padding: 12px 16px;\n  border-bottom: 1px solid #e5e7eb;\n  color: #374151;\n  vertical-align: top;\n}\n\n.warranty-table tr:nth-child(even){\n  background: #F8F9FA;\n}\n\n.warranty-table .warranty-duration{\n  font-weight: 700;\n  color: #2563EB;\n  white-space: nowrap;\n}\n\n@media(max-width:768px){\n  .policy-card{ padding: 28px 22px; }\n  .policy-page h1{ font-size: 26px; }\n  .grade-table, .warranty-table{ font-size: 13px; }\n  .grade-table th, .grade-table td, .warranty-table th, .warranty-table td{ padding: 8px 10px; }\n}\n\n<\/style>\n\n<div class=\"policy-page\">\n\n  <div class=\"policy-container\">\n\n    <div class=\"policy-card\">\n\n      <h1>Warranty<\/h1>\n\n      <p class=\"policy-subtitle\">Last updated: September 2026<\/p>\n\n      <h2>Warranty Period by Product Category<\/h2>\n\n      <p>All our products come with a warranty against manufacturing defects under normal personal use. Warranty periods vary by product category:<\/p>\n\n      <table class=\"warranty-table\">\n        <thead>\n          <tr>\n            <th>Product Category<\/th>\n            <th>Warranty Period<\/th>\n            <th>What's Covered<\/th>\n          <\/tr>\n        <\/thead>\n        <tbody>\n          <tr>\n            <td><strong>Pre-owned Laptops<\/strong><br>(Refurbished & Used)<\/td>\n            <td class=\"warranty-duration\">12 months<\/td>\n            <td>Hardware failures under normal use: motherboard, CPU, RAM, storage, screen, battery (below 70%), keyboard, trackpad, ports, fans.<\/td>\n          <\/tr>\n          <tr>\n            <td><strong>Mascot Costumes<\/strong><\/td>\n            <td class=\"warranty-duration\">90 days<\/td>\n            <td>Manufacturing defects in stitching, seams, and structural integrity. Built-in fans\/pumps covered for 90 days.<\/td>\n          <\/tr>\n          <tr>\n            <td><strong>PVC Inflatables<\/strong><\/td>\n            <td class=\"warranty-duration\">90 days<\/td>\n            <td>Manufacturing defects causing air leakage under normal inflation and use. Included pumps\/blowers covered for 90 days.<\/td>\n          <\/tr>\n          <tr>\n            <td><strong>Home & Household<\/strong><\/td>\n            <td class=\"warranty-duration\">90 days<\/td>\n            <td>Manufacturing defects affecting functionality.<\/td>\n          <\/tr>\n        <\/tbody>\n      <\/table>\n\n      <h2>Pre-owned Laptops \u2014 Product Grading System<\/h2>\n\n      <p>We clearly label every laptop with its condition grade. Please check the grade in the product description before purchasing:<\/p>\n\n      <table class=\"grade-table\">\n        <thead>\n          <tr>\n            <th>Grade<\/th>\n            <th>Condition<\/th>\n            <th>Cosmetic Description<\/th>\n          <\/tr>\n        <\/thead>\n        <tbody>\n          <tr>\n            <td class=\"grade-label\">Grade A \u2014 Refurbished<\/td>\n            <td>Refurbished<\/td>\n            <td>Thoroughly tested, cleaned, and faulty parts replaced. Minor cosmetic wear (light scratches or scuffs) that does not affect functionality.<\/td>\n          <\/tr>\n          <tr>\n            <td class=\"grade-label\">Grade B \u2014 Like New<\/td>\n            <td>Used (Excellent)<\/td>\n            <td>Pre-owned unit in excellent condition. Very light signs of use, fully functional, tested and inspected.<\/td>\n          <\/tr>\n          <tr>\n            <td class=\"grade-label\">Grade C \u2014 Good Used<\/td>\n            <td>Used (Good)<\/td>\n            <td>Pre-owned unit with visible cosmetic wear (scratches, dents, or keyboard shine) but fully functional. Tested and inspected.<\/td>\n          <\/tr>\n        <\/tbody>\n      <\/table>\n\n      <p><strong>Refurbished vs Used:<\/strong> Refurbished units have undergone a full refurbishment process including testing, cleaning, and part replacement. Used units are sold in their original pre-owned condition but have passed our full functional inspection. Both grades carry the same 12-month warranty.<\/p>\n\n      <h2>What Is NOT Covered (All Products)<\/h2>\n\n      <ul>\n        <li><strong>Commercial or rental use:<\/strong> Products used for commercial rental, hire, or high-frequency business use are not covered under warranty. Our warranty applies to normal personal use only.<\/li>\n        <li>Accidental damage: drops, spills, impacts, tears, punctures<\/li>\n        <li>Liquid damage of any kind<\/li>\n        <li>Normal wear and tear (scratches, cosmetic imperfections, fabric fading, zipper wear)<\/li>\n        <li>Damage from unauthorized repairs, modifications, or part replacements<\/li>\n        <li>Damage from improper use, over-inflation, overloading, or use beyond intended purpose<\/li>\n        <li>Damage from environmental causes: fire, water, extreme temperatures, prolonged sun exposure<\/li>\n        <li>For laptops: software issues, viruses, malware, OS problems, data loss<\/li>\n        <li>For costumes: zippers, Velcro, and elastic are considered wear items and not covered after initial 30-day DOA period<\/li>\n        <li>For inflatables: punctures, tears, or damage from sharp objects, over-inflation, or improper storage<\/li>\n      <\/ul>\n\n      <h2>Warranty Claim Process<\/h2>\n\n      <ol>\n        <li>Email <strong>info@ecolively.com<\/strong> or submit the contact form with your order number, product category, and a detailed description of the issue.<\/li>\n        <li>We may ask for photos or a short video demonstrating the problem.<\/li>\n        <li>Our team will review and diagnose the issue within 24\u201348 hours.<\/li>\n        <li>If approved:\n          <ul>\n            <li>We may provide troubleshooting steps to resolve remotely.<\/li>\n            <li>If repair or replacement is needed, we will provide return instructions.<\/li>\n            <li>We will repair, replace, or refund at our discretion, depending on the product and issue.<\/li>\n          <\/ul>\n        <\/li>\n        <li>Repaired or replaced items carry the remainder of the original warranty, or 90 days from repair date \u2014 whichever is longer.<\/li>\n      <\/ol>\n\n      <h2>Out-of-Warranty Repairs & Support<\/h2>\n\n      <ul>\n        <li>We offer paid repair services for items outside the warranty period (laptops only).<\/li>\n        <li>For costumes and inflatables outside warranty, we can provide repair guidance or recommend replacement parts.<\/li>\n        <li>Contact us for a diagnosis and repair quote.<\/li>\n        <li>Shipping costs for out-of-warranty repairs are the buyer's responsibility.<\/li>\n      <\/ul>\n\n      <div class=\"note\">\n        <strong>Important:<\/strong> Our warranty covers <strong>normal personal use<\/strong> only. Products purchased for commercial rental, hire, or high-frequency business use are not eligible for warranty claims. If you plan to use our products for rental purposes, please contact us to discuss commercial options. Need to file a warranty claim? Email <strong>info@ecolively.com<\/strong> with your order number \u2014 include photos or video if possible to speed up the process.\n      <\/div>\n\n    <\/div>\n\n  <\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Warranty Last updated: September 2026 Warranty Period by Product Category All our products come with a warranty against manufacturing defects<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11696","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/pages\/11696","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/comments?post=11696"}],"version-history":[{"count":12,"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/pages\/11696\/revisions"}],"predecessor-version":[{"id":11835,"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/pages\/11696\/revisions\/11835"}],"wp:attachment":[{"href":"https:\/\/www.ecolively.com\/en\/wp-json\/wp\/v2\/media?parent=11696"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}