Shipping & Delivery

Last updated: September 2026

Order Processing

• Orders are processed within 5 business days (excluding customized orders, weekends and holidays).
• You will receive a tracking number by email once your order ships.
• Orders placed after 14:00 (GMT+8) will be processed the next business day.

Shipping Times

• United Kingdom: 7–12 business days
• Europe: 7–16 business days
• USA & Canada: 10–15 business days
• Australia & New Zealand: 12–18 business days
• Rest of World: 15–25 business days

Shipping Costs

• Shipping cost is calculated at checkout based on weight and destination.
• Free shipping is available for many items and countries.
• Express shipping is available at an additional cost — contact us for a quote.

Tracking Your Order

• Once shipped, you will receive an email with a tracking link.
• You can also track your order by logging into your account.
• If you haven't received your tracking number within 3 business days, contact us at info@ecolively.com.

Customs & Import Duties

• International orders may be subject to customs duties, taxes, and brokerage fees.
• These charges are the buyer's responsibility and are not included in the product price or shipping cost.
• Customs policies vary by country — please check with your local customs office for details.
• We are not responsible for delays caused by customs clearance.

Damaged or Lost Packages

• If your package arrives damaged, take photos and contact us within 48 hours.
• If your package is lost in transit, we will file a claim with the carrier and reship or refund.