Our MOQ varies by product category. For most pre-owned laptops, we accept trial orders starting from small quantities, with better pricing for larger volume purchases. Contact us with your specific requirements for a tailored quote.

Yes. We offer tiered pricing based on order volume. The larger the quantity, the better the unit price. We also provide loyalty discounts for long-term repeat customers.

Our pricing reflects our strict quality control process, reliable sourcing, and after-sales support. We focus on long-term partnerships rather than one-time low-price transactions that compromise quality.

Grade A devices show minimal signs of use with light cosmetic wear. Grade B devices may have more visible scratches or dents but are fully functional. All devices pass our functional testing regardless of cosmetic grade.

Every device undergoes multi-point inspection including motherboard, display, keyboard, battery, ports, and stress testing. We provide test reports for bulk orders upon request.

Yes. We encourage sample orders before bulk purchases. Sample pricing is slightly higher but can be credited toward your first bulk order.

Most products carry a 12-month standard warranty covering manufacturing defects and hardware failures under normal use. Extended warranty options are negotiable for bulk orders.

For confirmed DOA units, we offer replacement or refund. Please report within 48 hours of delivery with photos and video evidence, and we will resolve it promptly.

Cosmetic grades are clearly described before purchase. We recommend ordering samples to verify condition. Returns for cosmetic reasons on bulk orders are handled case by case.

Standard lead time is 5–10 working days after payment confirmation, depending on order size and customization requirements. We will confirm the exact timeline during quotation.

We support FOB, CIF, and DDP shipping terms. We can also arrange consolidated shipping for mixed product orders to optimize your logistics costs.

We provide all necessary commercial documents (invoice, packing list, certificate of origin). Customs duties and clearance are the buyer's responsibility under FOB/CIF terms. Under DDP, we handle customs clearance.

Import duties and VAT are the responsibility of the buyer under FOB/CIF terms. We can provide accurate HS codes and declared values to help you estimate costs.

The HS code for refurbished laptops is typically 8471.30. We will provide the exact code and product description on your commercial invoice for smooth customs clearance.

Yes. Every order includes a commercial invoice, packing list, and certificate of origin. Additional documents (such as test reports or compliance certificates) are available upon request.

We accept bank transfer (T/T), PayPal, and other secure payment methods. For bulk orders, we typically require a 30% deposit with the balance before shipment.

Yes. We offer customization for RAM, storage, OS language, and branding (minimum quantities apply). Discuss your requirements during the inquiry stage for a custom quote.