• Eligibility for Returns
• You may request a return within 30 calendar days upon receipt of your item.
• To qualify for a return, goods must be unused, undamaged, in original condition and complete with all original packaging, accessories and labels.
• Custom‑made, personalized or specially‑ordered items are non‑returnable.
• Return Process
• Please contact our customer support first before sending back any goods. Do not return items without prior notification.
• We will send you return instructions once your return request is approved.
• You are responsible for return shipping costs unless the return is caused by our error (product defect, wrong item shipped).
• Refund Terms
• Once we receive and inspect your returned goods, we will process your refund within 3‑5 business days.
• Refunds will be issued to your original payment method. Please allow extra time for your bank or payment provider to complete the transaction.
• If you receive a defective, damaged or incorrect item, please provide clear photos/videos of the problem within 7 days after delivery. We will arrange replacement or refund according to the situation.
• Exclusions
• We cannot accept returns for damage caused by improper installation, misuse, man‑made damage, normal wear and tear.