Frequently Asked Questions

We accept Visa, Mastercard, PayPal, Stripe, Apple Pay, and Google Pay. All payments are processed securely through encrypted checkout.

Orders are processed within 1–2 business days. You will receive a confirmation email with tracking information once your order ships.

If your order hasn't shipped yet, contact us at info@ecolively.com and we'll do our best to accommodate changes. Once shipped, orders cannot be modified.

UK: 3–7 business days. Europe: 7–12 days. USA/Canada: 10–15 days. Rest of World: 15–25 days. See our Shipping & Delivery page for details.

Yes, we ship to most countries worldwide. Shipping cost is calculated at checkout based on your location and order weight.

International orders may be subject to customs duties and taxes. These charges are the buyer's responsibility and are not included in the product price.

Refurbished units have undergone a full refurbishment process including testing, cleaning, and replacement of any faulty parts. Used units are sold in their original pre-owned condition but have passed our full functional inspection. Both types carry the same 12-month warranty. Each product clearly states whether it is Refurbished or Used, along with its grade (A/B/C).

Grade A (Refurbished): Thoroughly tested, cleaned, and parts replaced. Minor cosmetic wear only.
Grade B (Like New): Pre-owned in excellent condition. Very light signs of use, fully functional.
Grade C (Good Used): Pre-owned with visible cosmetic wear (scratches, dents) but fully functional.
All grades pass our full functional inspection and come with a 12-month warranty.

Yes, all laptops are genuine units from major brands including Lenovo, Dell, HP, and Apple. Each unit — whether refurbished or used — is thoroughly tested before shipping.

Our laptops are graded by condition (Grade A/B/C) and each product description includes detailed information about cosmetic wear. Full functionality is guaranteed — every laptop passes a 30-point inspection including screen, keyboard, battery, ports, and stress testing.

Yes, all pre-owned laptops (both refurbished and used) include a 12-month hardware warranty. See our Warranty page for full coverage details.

Most laptops come with Windows 10 or 11 Pro installed and activated. Apple laptops run macOS. The specific OS is listed in each product description.

We clearly describe the cosmetic condition and grade for every laptop. Cosmetic wear described in the product listing is not considered a defect. However, if the item you receive does not match the described grade or condition, contact us within 48 hours with photos and we will resolve it at no cost to you.

We offer a 14-day return policy for most items. Items must be unused and in original packaging. See our Returns & Refunds page for full details.

Refunds are processed within 5–7 business days after we receive and inspect the returned item. It may take an additional 3–5 days for the refund to appear on your statement.

Yes, we offer special pricing for retailers, event companies, and businesses. Contact us with your requirements and we'll provide a custom quote.

Minimum order quantities vary by product category. Contact us at info@ecolively.com for specific MOQ information and pricing.

Email us at info@ecolively.com or chat with us on WhatsApp. We reply within 24–48 hours on business days.

Yes, we support social login with Google and Facebook on the My Account and checkout pages for a faster checkout experience.