Privacy Policy

This Privacy Policy explains how ECOBACKER GLOBAL LIMITED (“we”, “us”, “our”), a company registered in the United Kingdom, collects, uses, stores and protects your personal data when you visit and place orders on our website.

1. Who We Are
ECOBACKER GLOBAL LIMITED
We are the data controller for all personal information collected via this website. If you have any questions regarding your personal data, you may contact us via our website contact form.

2. What Personal Data We Collect
We collect personal information that you voluntarily provide to us:
‑ Full name, billing and shipping address
‑ Email address, phone number
‑ Payment related information (we do not store full credit card details; payment is processed by third‑party payment providers)
‑ Order history, shopping cart information
‑ Communications sent to us via contact forms or email.

When you browse our website, we also automatically collect:
‑ IP address, device type, browser information
‑ Website visit pages, time spent on pages, referring source
‑ Cookies and similar tracking technologies.

3. How We Use Your Information
We use your personal data for the following purposes:
‑ Process, fulfil and deliver your orders
‑ Send order‑related updates, shipping notifications
‑ Respond to your enquiries and provide customer support
‑ Prevent fraud and secure our website
‑ Comply with legal and tax obligations under United Kingdom law.

We will NOT sell your personal data to third‑party marketers.

4. Sharing Your Personal Data
We may pass necessary data to trusted third‑party service providers only to complete your purchase:
‑ Payment service providers (Stripe / WooPayments) for payment processing
‑ Logistics and shipping providers for goods delivery
‑ IT service providers supporting website operation.
All third‑party processors are required to protect your personal data under data‑protection rules.

5. Cookies
Our website uses cookies to improve your browsing experience. Some cookies are essential for website function such as shopping cart. You can manage or disable cookies through your browser settings. By continuing to browse our site, you agree to our use of essential cookies.

6. Your Rights Under UK‑GDPR
As a user located in the United Kingdom or European Economic Area, you hold these rights:
‑ Right to access a copy of your personal data held by us
‑ Right to correct inaccurate personal information
‑ Right to request erasure of your personal data, where legally permitted
‑ Right to restrict or object to certain data processing
‑ Right to data portability.

You may submit your request through our contact page. We will respond within the statutory time limit.

7. Data Storage & Security
We take reasonable technical measures to protect your personal data against loss, unauthorised access or disclosure. Your data will only be kept for as long as required for order fulfilment, accounting and legal compliance purposes.

8. Changes To This Policy
We reserve the right to update this Privacy Policy. Any revised version will be published on this page. Continued use of our website after updates means you accept the revised policy.

9. Contact
For privacy‑related enquiries please reach us through the contact form on this website.