Terms and Conditions

These Terms and Conditions govern all orders placed on this website between you (the customer) and ECOBACKER GLOBAL LIMITED (“we”, “us”, “our”), United Kingdom registered company. By placing an order on our site, you agree to be bound by these terms. Please read them carefully before completing your purchase.

1. General
All products displayed on this website are offered for sale subject to availability. We reserve the right to modify product descriptions, pricing and specifications without prior notice.

2. Account Registration
You may place an order as guest or create a customer account. You are responsible for keeping your account login details secure. You must be at least 18 years old to place an order.

3. Pricing and Payment
‑ All prices shown on the website are displayed in the selected currency. Taxes and delivery fees may be added at checkout.
‑ Payment must be fully completed before we process and dispatch your goods.
‑ We accept payments processed by our authorised payment gateways. We are not liable for failures caused by third‑party payment service providers.
‑ If payment cannot be authorised, we reserve the right to cancel your order.

4. Order Acceptance
After you submit payment, you will receive an order‑confirmation email. This email does not constitute contract acceptance. We formally accept your order once goods are dispatched. We retain the right to refuse or cancel orders for reasons including stock shortage, pricing error or suspected fraudulent activity.

5. Shipping & Delivery
‑ Delivery times given are estimates only and are not guaranteed. Delays may arise from logistics, customs clearance or force‑majeure events.
‑ You are responsible for providing accurate shipping address information. Additional costs caused by wrong address input will be borne by you.
‑ For international shipments, import duties, customs taxes or local fees may apply in your country; these are the responsibility of the recipient.

6. Returns, Refunds & Cancellation
‑ You may cancel your order before goods are dispatched. Once items have been shipped, our return procedure applies.
‑ If you receive damaged or incorrect goods, please contact us within a reasonable time and provide photographic evidence. We will arrange replacement or refund in accordance with applicable consumer‑protection law.
‑ Returned goods must be unused and in original condition. Shipping costs for returns may be payable by the customer except where the fault is on our side.

7. Intellectual Property
All text, images, logos, product design content shown on this website are intellectual‑property assets of ECOBACKER GLOBAL LIMITED. You may not copy, reproduce or redistribute them without our written permission.

8. Limitation of Liability
We shall not be liable for indirect loss, consequential loss or lost profit arising out of product use, to the extent permitted by applicable law. Our total liability shall not exceed the total amount you paid for your relevant order. Nothing in these terms excludes liability for death or personal injury caused by our negligence.

9. Force Majeure
We are not responsible for any failure or delay in performing our obligations caused by events beyond our reasonable control: natural disaster, war, public health emergency, supply‑chain disruption, government regulation.

10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom.

11. Amendments
We may update these Terms and Conditions from time to time. Changes take effect once published on this page. Your continued purchase after publication counts as acceptance of updated terms.

If you have any questions about these terms, please contact us via our website contact form.