Submit After-Sales Request
Tell us what happened and we'll get back to you within 24–48 hours with a solution.
Before you submit
How long does it take to get a reply?
Our team reviews every request and replies within 24–48 hours (Mon–Sat). Urgent issues may be resolved faster if you include photos and your order number.
What information should I include?
Please include your order number, clear photos or videos of the issue, and a detailed description. This helps us verify the problem and provide a faster solution.
How many photos can I upload?
You can attach multiple photos or a short video. Please keep each file under 10MB. If you have more evidence, you can send additional files via email or WhatsApp after submitting.
My product is defective — should I return it first?
No. Please submit this request first with photos of the defect. Our team will review and guide you on the next steps — return, replacement, or refund — before you ship anything back.
Can I add more information after submitting?
Yes. Simply reply to our email or contact us on WhatsApp with your order number and any additional details. We'll attach it to your existing request.
What type of issue do you have?
Tap a category — we'll fill it in for you and scroll to the form.
Order & Shipping
Delayed, lost or damaged parcel
Product Defect
Functional failure or damage
Return & Refund
Want to return or get refunded
Other
Anything else on your mind
Still need help?
Chat with us on WhatsApp or drop us an email — we reply within 24–48 hours.